The 2022 Omnichannel Retail Report

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Introduction:

Consumers demand omnichannel delivery promises that balance cost and speed amid supply chain disruptions. Retailers struggle to strike the right balance.
The Covid-19 pandemic triggered massive supply and demand disruptions, from inventory delays to transportation and labor shortages.

The pandemic likewise changed how consumers shopped. They pivoted to eCommerce at record-breaking speeds and volumes. Now they want to buy and receive goods the way they want—whether that’s in-store or delivery.

In Q1 2022, the Flexe Institute conducted two surveys to understand how both consumers and retailers are changing:

• The 2022 Flexe Omnichannel Consumer Survey: 500 consumers were asked about Covid-19’s impact on their shopping behaviors, as well as their expectations for eCommerce shopping and delivery.
• The 2022 Flexe Retailer and Brand Business Survey: 249 retailers were surveyed about their eCommerce delivery options and priorities in the context of shifting consumer behavior and ongoing disruption.

You might also be interested in:

• Article: Q2 2022 Market Watch: Dual Inflation Threatens Growth and Margins
• Article: Q2 2022 Market Watch: Global Instability Leads to Continued Supply Chain Disruption
• Article: The 2020 Omnichannel Retail Report: COVID-19’s Impact on Consumer Expectations